Privacy Policy

1. Who We Are

Lagos Cleaning Services ("Lagos Cleaning," "we," "us," or "our") is a professional cleaning company operating in Pennsylvania and New Jersey, part of Lagos World LLC. Our primary website is lagoscleaning.app.

Contact: lagosvipcleaning@gmail.com · +1 (215) 626-2345 · Philadelphia, PA 19103

2. Information We Collect

2.1 Information You Provide Directly

• Booking form: First name, last name, email address, phone number, street address, city, ZIP code, state, service type, preferred date, number of bedrooms/bathrooms, and any notes you include.
• Newsletter signup: First name and email address.
• Communications: Any information you share when you contact us by phone, email, or WhatsApp.

2.2 Information Collected Automatically

• Usage data: Pages visited, time spent on site, referring URLs, browser type, device type, and operating system — collected via analytics tools.
• Cookies and tracking pixels: We use cookies and similar technologies for analytics and advertising purposes (see Section 6).
• IP address: Automatically recorded by our servers and third-party services.

2.3 Information from Third Parties

If you click on one of our ads on Google or Meta (Facebook/Instagram), those platforms may share limited data about your interaction with us, consistent with their own privacy policies.

3. How We Use Your Information

• To provide services: Process your booking request, confirm appointments, coordinate our cleaning team, and follow up on completed services.
• To communicate with you: Send booking confirmations, appointment reminders, follow-up messages, and service updates.
• Email marketing: If you have opted in, send you promotional offers, seasonal deals, cleaning tips, and news about Lagos Cleaning. You can unsubscribe at any time.
• To improve our services: Analyze usage patterns, review feedback, and improve our website and service offerings.
• Advertising: Use anonymized or aggregated data to run targeted advertising campaigns on Google Ads and Meta Ads platforms.
• Legal compliance: Meet our obligations under applicable law and protect our legal rights.

4. Legal Basis for Processing

We process your personal data on the following bases:

• Contract performance: Processing is necessary to fulfill your cleaning service booking.
• Legitimate interests: We have a legitimate business interest in improving our services and communicating with current and prospective customers.
• Consent: For marketing emails and cookies, we rely on your consent, which you may withdraw at any time.
• Legal obligation: Where required by law.

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Supabase (database hosting), Google (calendar, email, analytics, advertising), Meta (advertising), Nodemailer/Gmail SMTP (transactional email), Vercel (hosting infrastructure).
• Our cleaning team: Relevant booking details (name, address, service type, date) are shared with the team members assigned to your job.
• Legal authorities: If required by law, court order, or to protect the rights and safety of Lagos Cleaning or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Cookies and Tracking Technologies

Our website uses the following types of cookies and tracking technologies:

• Essential cookies: Required for the website to function. Cannot be disabled.
• Analytics cookies: Google Analytics — help us understand how visitors use our site. Data is anonymized and aggregated.
• Advertising cookies: Google Ads and Meta Pixel — used to measure ad performance and show you relevant ads based on your interests.
• Functionality cookies: Remember your preferences and improve your experience.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality. You may also opt out of Google advertising cookies at adssettings.google.com and Meta advertising at facebook.com/settings.

7. Email Marketing and Communications

If you provide your email address through our booking form or newsletter signup, we may send you:

• Booking confirmations and service follow-ups (transactional — always sent)
• Promotional offers, seasonal deals, and referral incentives (marketing — opt-out available)
• Cleaning tips and service announcements

To unsubscribe: Click the "Unsubscribe" link in any marketing email, or contact us at lagosvipcleaning@gmail.com. Transactional emails related to active bookings cannot be disabled.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Booking records: Retained for 3 years for business and tax purposes.
• Marketing data: Retained until you unsubscribe or request deletion.
• Analytics data: Retained per Google Analytics default settings (26 months).

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Opt-out of marketing: Unsubscribe from marketing emails at any time.
• Data portability: Request your data in a machine-readable format.
• California residents (CCPA): You have the right to know what personal information is collected, to delete your personal information, and to opt out of the sale of your personal information. We do not sell personal information.

To exercise any of these rights, contact us at lagosvipcleaning@gmail.com. We will respond within 30 days.

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS/TLS), access controls, and use of reputable third-party infrastructure (Vercel, Supabase). However, no method of transmission over the internet is 100% secure.

11. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

12. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, WhatsApp). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a new "Last Updated" date. For material changes, we may notify you by email. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us